Help
Can I add additional dates & times?
In the My Account page, go to that event, there's an option to make it a Tour and all the places, dates and times for any number of events.
In the My Account page, go to that event, there's an option to make it a Tour and all the places, dates and times for any number of events.
We're planning a tour. How do we load multiple dates?
Log into your account, select "Add Tour" and you may complete the information and subsequent screens will auto populate with the same information from your original entries. You will be changing the fields for subsequent dates and/or venues and locations; you are reducing the time by 75%.
Log into your account, select "Add Tour" and you may complete the information and subsequent screens will auto populate with the same information from your original entries. You will be changing the fields for subsequent dates and/or venues and locations; you are reducing the time by 75%.
Our venue has a calendar of events; is there a way I can load them all at once without using the existing system on the website?
We are happy to assist. We try to help if there are five or more events. Send us your information and we'll be glad to load your events for you.
We are happy to assist. We try to help if there are five or more events. Send us your information and we'll be glad to load your events for you.
Do I have the option to change parts of my event after it has gone up on the website?
Absolutely. Go to upcoming By logging into your account, click "Upcoming Events" to locate the event you wish to edit and click "Edit".
Absolutely. Go to upcoming By logging into your account, click "Upcoming Events" to locate the event you wish to edit and click "Edit".
With our event lasting several days, we would like to have plastic badges distributed. Is that possible?
We will be glad to refer you to one of our vendors who will assist you with this request.
We will be glad to refer you to one of our vendors who will assist you with this request.
Can you accommodate special requests?
An email to us, describing your request will be answered immediately with a Yes! We will work hard to be accessible with assistance to make your event the success you envision.
An email to us, describing your request will be answered immediately with a Yes! We will work hard to be accessible with assistance to make your event the success you envision.
How do I partner with Airborne to sell my tickets?
The process is so simple, you'll want us to help you from now on. Here's how: Go to Airborne Tickets "Partner With Us" page and click the "Sign Up" button. You'll be taken to a page where you will 1.) complete the form 2.) enter your credit card information for verification to identify you as a legitimate partner with us. 3.) Check the box next to "Read the Contract" Our process is so efficient you will be able to enter your event page within 10 minutes and load your first event so that we can begin immediately to issue tickets for you. Now you may proceed to enter your event.
The process is so simple, you'll want us to help you from now on. Here's how: Go to Airborne Tickets "Partner With Us" page and click the "Sign Up" button. You'll be taken to a page where you will 1.) complete the form 2.) enter your credit card information for verification to identify you as a legitimate partner with us. 3.) Check the box next to "Read the Contract" Our process is so efficient you will be able to enter your event page within 10 minutes and load your first event so that we can begin immediately to issue tickets for you. Now you may proceed to enter your event.
Will you please explain how I will receive proceeds from ticket sales?
We offer two options: You can receive proceeds at the end of the event via direct deposit or a check. Or, You can use our Merchant Services option to receive proceeds as ticket sales occur. For information on Merchants Services, please send us an email and we'll provide you with the details.
We offer two options: You can receive proceeds at the end of the event via direct deposit or a check. Or, You can use our Merchant Services option to receive proceeds as ticket sales occur. For information on Merchants Services, please send us an email and we'll provide you with the details.
Is it possible to use my own website for selling tickets?
Yes. You can cut and paste your event listing URL from Airborne Tickets onto your website. If you are an organization that puts on events on a regular basis, we can create a customized page to have the look and feel of your website and can work with your web designers to attach that page to the website.
Yes. You can cut and paste your event listing URL from Airborne Tickets onto your website. If you are an organization that puts on events on a regular basis, we can create a customized page to have the look and feel of your website and can work with your web designers to attach that page to the website.
Is your system limited as to the number of ticket you can generate?
Absolutely not. We are set up to handle events from 100 to 100,000 and above.
Absolutely not. We are set up to handle events from 100 to 100,000 and above.
What security measures protect the ticket sales?
The delivery of the tickets uses the latest encryption technology. Our private database is on a closed encrypted system preventing access. For someone to hack into our system would be cost-prohibitive.
The delivery of the tickets uses the latest encryption technology. Our private database is on a closed encrypted system preventing access. For someone to hack into our system would be cost-prohibitive.
Can tickets be printed for me to sell?
We do not actually print stock tickets.
We do not actually print stock tickets.
Have you considered splitting the service fee between producer and buyer?
All of our fees are paid 100% by the buyer. This is an absolutely no-cost solution for our venues, event producers and promoters.
All of our fees are paid 100% by the buyer. This is an absolutely no-cost solution for our venues, event producers and promoters.
How can your service fees be so low?
Using our services is absolutely free to ticket sellers and/or venues. Because we operate efficiently. As a broad-based company, we don't have the same overhead as some of our larger competitors, which means considerable savings to our customers and venue partners.
Using our services is absolutely free to ticket sellers and/or venues. Because we operate efficiently. As a broad-based company, we don't have the same overhead as some of our larger competitors, which means considerable savings to our customers and venue partners.
What are your fees?
If ticket is $10.00 and under: $1.00 $10.01-49.99 $2.35 $50.00-74.99 $3.25 $75.00 and up $4.00 + .30 per ticket and 3% of total for credit card transaction fees. All fees are paid by the consumer. There is absolutely no cost to event producers or venues.
If ticket is $10.00 and under: $1.00 $10.01-49.99 $2.35 $50.00-74.99 $3.25 $75.00 and up $4.00 + .30 per ticket and 3% of total for credit card transaction fees. All fees are paid by the consumer. There is absolutely no cost to event producers or venues.
How do I fill seats by recycling no-shows?
Our system is real time; and anyone can log in and purchase tickets. Because our scanners tell you what the actual scanned tickets are you can actually see how many unsold tickets there are versus empty seats and and make an assessment whether you want to allow additional walk-ups. You actually know building occupation at all times.
Our system is real time; and anyone can log in and purchase tickets. Because our scanners tell you what the actual scanned tickets are you can actually see how many unsold tickets there are versus empty seats and and make an assessment whether you want to allow additional walk-ups. You actually know building occupation at all times.
How is scalping in front of my venue eliminated?
If you are not using a scanner, our tickets bear the name of the person attending the event. A simple ID check verifying the name on the ticket verifies the ticket holder. Otherwise, our scanners will reveal the true information to compare with the ticket.
If you are not using a scanner, our tickets bear the name of the person attending the event. A simple ID check verifying the name on the ticket verifies the ticket holder. Otherwise, our scanners will reveal the true information to compare with the ticket.
How do I track ticket purchases?
Log into your profile page. You will see the following information displayed there. Log in, Go to My Account Page, Click on "Upcoming Events" in the left-hand margin. You will see all of your upcoming events information: Number of hits, Number of tickets purchased, Media downloads and purchases
Log into your profile page. You will see the following information displayed there. Log in, Go to My Account Page, Click on "Upcoming Events" in the left-hand margin. You will see all of your upcoming events information: Number of hits, Number of tickets purchased, Media downloads and purchases
How do I contact Airborne Tickets by phone?
Please call 877-751-4088.
Please call 877-751-4088.
How Do I Track My Sales & Commissions?
1. Log into www.airbornetickets.com. 2. Go to my account page. 3. Click on "payment information" link These reports show the amount of commissions each event has generated.
1. Log into www.airbornetickets.com. 2. Go to my account page. 3. Click on "payment information" link These reports show the amount of commissions each event has generated.
What types of events will your ticketing solution work with?
Our solution will work great for events of all types and sizes. We have solutions that work with both general admission and seated venues and events. Concerts Conferences Consumer Shows Fundraisers (Non-profits) Festivals Attractions / Exhibits Arts & Theatre Sports Clubs & Bars
